Frequently Asked Questions | NZ Domestic Flights | Sunair Aviation | New Zealand

FAQs

Answers to common some questions when travelling with Sunair Aviation

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Who is travelling?

How much luggage can I bring?

Your fare entitles you to 15kg allowance. Anything over this amount is subject to overall payload allowance (room on the aircraft) and incurs a surcharge of $5 per kg.

Can I bring my pet?

Yes. Please give us a call on 0800 786 247 to arrange this.

When do I need to check in?

Check in time for all Sunair flights is 15 minutes prior to departure. If you arrive before this time and no Sunair staff are at the desk to check you in, they won't be far away.

What happens if there is bad weather on the day of my flight?

Weather forecasts and maps are monitored by our flight operations team. As weather can be so changeable right up until the day of your flight, we do not make a call on any delays or cancellations to flights, until the day of.

If your flight is disrupted by bad weather, we will call you the morning of your flight and update you on either a delay or a cancellation for the day. If your flight is cancelled, we may offer passage the next day, you then have the option to take that new flight, hold your fares in credit or have the fares fully refunded. Refunds are subject to approval from Management.

What are your cancellation fees?

All flights cancelled outside of 24 hours are entitled to a full refund minus a cancellation fee of $50 per person, per flight.

All flights cancelled within 24 hours the full fare is forfeited.

If you wish to cancel a flight and move it to a different date, a $30 alteration fee applies per person, per flight. This is only available outside of 24 hours before your flight.

Can I bring my surfboard?

Surfboards are only approved by the Pilot on the day as to whether the board can fit on the aircraft. We can only carry 6 foot or under.  A surcharge of $25 per board, per flight applies. Please advise when booking if you wish to bring a surfboard on your flight.

Can my child travel on their own?

Unaccompanied minors (8-11 years) can be carried aboard at a full fare (adult fare). Notice must be given to Sunair when booking as additional paperwork (release form) must be filled out prior to travelling. Special allowance can be made for passengers of a younger age if they have travelled with Sunair before whilst in the company of an adult.

Unaccompanied minors are not able to sit in the front with the pilot due to safety regulations and are generally only placed on flights where one other adult passenger is on board.